YoYotta Support

Check the support pages linked below, which are updated frequently.
There are new videos on our YouTube channel to help you get started, please subscribe as we have more in the pipeline.
When stuck try searching using Google for YoYotta plus a keyword and this will usually locate our support page
YoYotta v4 is available, see the YouTube video for details. Contact support@yoyotta.com to trade in v3 licenses.

YoYotta YouTube channel

LTFS issues with macOS Ventura or newer ?

The IBM LTFS framework used by YoYotta v3 may crash when mounting tapes.
YoYotta v4 has full support for the latest macOS versions and v4 includes a new LTFS framework built natively for both Apple Silicon and Intel Macs, with support for all LTO drives.
If running v3 contact support@yoyotta.com to find out how to trade in your license for credit against a YoYotta v4 subscription.

Information about v3 licenses

YoYotta v3 licenses are no longer available

Existing YoYotta v3 licenses will not expire and email support is available. However there will be no further updates.
YoYotta v4 was released in April 2023 and is available on subscription
v3 licenses can be traded in for a discount against v4 subscriptions. Contact support@yoyotta.com for a quotation.

Information about v3 licenses

Issues with missing LTO drives after updating macOS ?

All macOS versions since Big Sur will need software drivers for SAS and FibreChannel interface cards and Thunderbolt LTO drives.
Thunderbolt units have a SAS interface card inside, so they will need a SAS driver.

Installing ATTO drivers for LTO drives and libraries

Licensing and Versions

 Create YoYotta Account Download YoYotta demo Install YoYotta License
Reset account password Move or Uninstall License Release and Beta software v4 Release Notes

LTO + LTFS workflow

 Format LTFS tapes Mount LTFS tapes Index LTFS tapes and export reports Repair LTFS tapes Verify LTFS tapes Restore LTFS tapes Create tapes for Discovery Channel Restore TAR tapes LTO + LTFS FAQ

Options

 LTO Library Transcode Conform

YoYotta Server

 Server specs Server setup Server S3 workflow Server Conform workflow

Operation

 Quick Start Preferences Projects Sources and Source Browser Destinations and Reports Deliver to Netflix Metadata Index media and create reports Spanning archives Verification Queuing jobs Encryption Project Browser
Restore files
Export Reports Exporting and importing projects
Moving to a new computer Sending log + debug information Sending panic reports

Install

 Which macOS ? Which Mac ? Media Readers Other Hardware Install macFUSE Install mTape or mRack LTO units Install Netstor enclosure Install SAS and Thunderbolt LTO drives Install Fibre channel LTO drives

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